Training the Closing Shift: The Person Who Actually Takes the Trash Out

Most sanitation violations trace back to one task done by the least-trained person at the end of a shift. What to teach, how long it takes, and the one-page procedure that holds up at a hearing.

Almost every waste procedure in a commercial building is written for the manager and executed by somebody else. The bags are specified by procurement. The collection schedule is agreed with the carter. The rules are read by whoever handles compliance. And then at closing time the task itself is done by whoever is still on shift, often the most junior person on the floor, with no written instruction, under pressure to finish and leave. That gap is where most of the cost sits. Not in the bag price...

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